1. Introduction

Vrai (“we,” “us,” “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, particularly with regard to marketing text messages you may receive from us.

2. Information We Collect

We collect personal information that you provide to us directly, such as:

• Name
• Email address
• Date of birth
• Medical history and treatment information
• Payment information
• Any other information you choose to provide

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage your medical treatments and appointments
• To communicate with you regarding your treatments and appointments
• To send you marketing text messages about our services, promotions, and events (with your consent)
• To improve our services and website
• To comply with legal and regulatory requirements

4. Marketing Text Messages

With your consent, we may send you marketing text messages to the phone number you provided. These messages may include information about special offers, new services, and upcoming events. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

• Opting In: You can opt-in to receive marketing text messages by providing your consent during the registration process or by subscribing through our website.
• Opting Out: You can opt-out at any time by following the unsubscribe instructions included in each text message or by contacting us directly.

5. Disclosure of Your Information

We may disclose your personal information to:

• Healthcare providers involved in your care
• Third-party service providers who perform services on our behalf (e.g., payment processors, marketing agencies)
• Legal authorities if required by law or to protect our rights
• Other entities with your consent or as required to provide our services

6. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request corrections to your personal information
• Request the deletion of your personal information (subject to legal and contractual obligations)
• Opt-out of marketing communicationsTo exercise these rights, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

10. Acknowledgment

By using our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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